Frequently Asked Questions
Everything you need to know about your CAMILLA journey.
How do I care for my CAMILLA silk pieces?
To preserve the vibrancy and delicate nature of our hand-painted silks, we recommend professional dry cleaning only. Avoid contact with abrasive surfaces and store your garments in a cool, dry place away from direct sunlight.
What is your global shipping policy?
We offer worldwide express shipping. Orders are typically processed within 1-2 business days. Transit times vary by location, but most international deliveries arrive within 3-7 business days via our premium courier partners.
How can I ensure I select the right size?
Each product page features a detailed size guide tailored to that specific silhouette. As many of our designs offer a relaxed or versatile fit, we recommend checking the 'Size & Fit' notes for specific measurements and model comparisons.
What is your return and exchange policy?
We accept returns on full-priced items within 30 days of delivery, provided they are in original condition with all tags and hygiene seals attached. Please note that for hygiene reasons, earrings and certain intimates cannot be returned.
Are the crystals on my garment covered by a warranty?
Every CAMILLA piece is hand-embellished with precision. We provide a small bag of matching replacement crystals with your purchase. If you experience significant embellishment loss due to a manufacturing fault, please contact our concierge team.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna, allowing you to shop now and pay later.